pada suatu hari sedang Elia ditimbunkan kerja yang tak putus-putus....
Dengan suara yang ceria saya menjawab talian tersebut
Me : Hello, Elia speaking, How may I help you? =)
Customer : Ello, my name is N***** I would like to inquire about my loan status?
Me : Owh..it has been approved and I’ve sent the loan bond to You via mail. Have you checked your mail?
Costumer : owh..ok2 I go and check now ah. tq
Aku pon sambung kerja aku yang tergendala oleh deringan telefon tadi..
Sedang aku sibuk menaip di papan keyboard…
Customer : hello Elia, I got the email.. but where should I sign?
Me : hm…where it stated “particulars of borrower”. Same goes to the guarantor. Sign where it stated “surety”.
Customer : ok2..what about the witness? Who’s the witness?
Me : it can be anyone. Except the borrower of guarantor.
Customer : oic. Ok thanks ya
Lepas letak tepon aku kembali pada kerja.. siapkan minit mesyuarat. Due date dah dekat.
10 minit berlalu.Tiba-tiba…
Customer : ellow elia, sorry. Its me again. My guarantor had signed at the witness’ part. Can I just erase it with liquid paper?
Me : No. its stated there on top of the bond “usage of liquid fluid are unacceptable”. You can just cancel it by cross it with pen.
Customer :owh..like that ah? Ok2…thanks ah..
Me : ok (dengan muka yang dah tak berapa ceria)
Sambung balik typing..
Fax machine rings..
A paper came out
Soon after, the rings….AGAIN!!
Customer : Hello, its N***** again. I have faxed the bond to you. Have you received it?
Me : Yes but it is not valid. In the mail I’ve said you have to send the REAL copy via post.
Customer : gee..ok2..i’ll post it tomorrow. So when can I get the money ek?
Me : as soon as we get the bond that you posted.
Customer : hm...can you use the faxed copy first to dispersed the loan? later I give u the real one la..
Me : Sorry. We cant do that.
Customer : owh..ok then..thanks.
Me : ok (dengan muka yang ketat..nasib la cakap dalam phone je)
I bet tomorrow she's gonna call back
Moral of the story : next time, please READ the instruction before you do anything.
There a reason they wrote it you know.